Refund Policy

Last updated: July 14, 2026

1. General

Bobrflow is a subscription-based digital service: access to plan features is activated right after payment and lasts for the paid period. This policy describes when and how you can cancel a subscription and get a refund.

2. Cancelling a subscription

You can cancel your subscription in the account dashboard at any time, no questions asked. After cancellation, automatic charges stop and access to paid features remains until the end of the current billing period.

3. When we issue refunds

• Erroneous or duplicate payment — refunded in full.
• The first charge for a new plan, if within 14 days of payment you have not used paid features and request a refund.
• The Service was unavailable through our fault for a substantial part of the paid period — we refund a proportional part of the price or extend your access.

Refunds are not issued for a period in which the service was actually provided and used, or if the account was suspended for violating the Terms of Service (spam, prohibited content).

4. How to request a refund

Write to [email protected] from the e-mail your account is registered with, and include the payment date and the reason. We review requests within 5 business days.

5. Refund timing and method

Refunds are issued to the same bank card used for the payment. After a refund is confirmed, banks usually credit the funds within 3–10 banking days depending on the issuing bank.